1. Booking & Payment Policies

• Deposit & Payment Schedule: A non-refundable deposit of $200 is required to confirm booking. Full payment is due at least 1 month before departure.

• Payment for Full Amount: Travelers who choose to pay in full at the time of booking will still be subject to the cancellation policy outlined below.

• Accepted Payment Methods: We accept major credit and debit cards.

• Late Payment Fees: Failure to pay in full may result in trip cancellation by due date.

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2. Cancellation & Refund Policy

• Customer-Initiated Cancellations: Refunds are based on the following schedule:

  • 180+ days before departure: Full refund minus the non-refundable $200 deposit.

  • 120-179 days before departure: Refund of 50% of the total amount paid, minus the non-refundable $200 deposit.

  • 30-119 days before departure: Refund of 25% of the total amount paid, minus the non-refundable $200 deposit.

  • Less than 30 days before departure: No refund.

• Company-Initiated Cancellations: If we cancel a trip for any reason, travelers will receive a full refund or the option to reschedule.

• Non-Refundable Deposits: All initial deposits of $200 are non-refundable unless otherwise stated.

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3. Travel Agreement & Liability Waiver

All travelers must sign a waiver releasing the company from liability for:

• Injuries, illnesses, or accidents occurring during the trip.

• Loss, theft, or damage of personal belongings.

• Unforeseen circumstances (e.g., weather, political unrest, force majeure events).

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4. Terms & Conditions

• Travelers must adhere to local laws and customs of the destination.

• The company acts as a booking agent and is not responsible for third-party service failures.

• Code of conduct expectations will be enforced for all participants.

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5. Insurance Policy

• Travel Insurance Requirement: All travelers are strongly encouraged to purchase travel insurance covering:

  • Trip cancellations or delays.

  • Medical emergencies and evacuations.

  • Lost or stolen baggage.

• Travelers who decline insurance acknowledge financial responsibility for any unforeseen expenses.

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6. Traveler Information & Consent Forms

• Passport & Visa Submission: Travelers must provide valid passport and visa details 45 days before departure.

• Medical & Emergency Contact Form: Each traveler must submit emergency contact information and disclose any relevant health conditions.

• Health Waiver: Travelers may be required to comply with local health regulations, including Yellow Fever vaccination and/or COVID-19 protocols.

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7. Dispute Resolution & Chargeback Policy

• Disputes regarding trip services must be submitted in writing within 60 days of trip.

• Chargeback disputes will be contested if they violate our payment and cancellation policies.

• If a chargeback is filed without prior discussion, the traveler may be subject to a dispute resolution fee.

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8. Data Privacy & Security Policy

• Traveler data, including payment and personal details, will be securely stored and not shared with third parties without consent.

• We comply with data protection regulations and safeguard sensitive information through encrypted transactions.

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By booking with Nkabom Culture, travelers acknowledge and agree to all policies listed above.